Norfolk Hideaways Tracking Order Status

Booked this cottage thru Norfolkhideaways, easy enough. However on arrival found stained cups & cutlery...multiple chipped plates & bowls. On departure found car, which had not been moved throughout our stay had been keyed, despite it being parked in a considerate position, in location advised on arrival instructions. I am now incurring a repair cost of £250. Norfolkhideaways simply claim no responsibility. First & last time we will use both them & this cottage. MY ADVISE IS BE VERY AWARE BEFORE BOOKING THIS COTTAGE!

The good points - plenty of light. Woodburner works well. Kitchen modern with good appliances - no tumble dryer. Heaters work well and provide plenty of heat. Shower works well. Nice little garden. The not so good points - on a very busy road so need to take care coming in and going out especially with young children or the elderly. No tumble dryer so in cold wet weather you would be stuck with wet laundry. If you have a small dog the gate is not secure - the dog could easily get through the railings in the gate. The bathroom is quite small and using the loo would be difficult if you were a big person. The stairs are very steep. The bedrooms are quire small and the smaller of the two is especially so. The cottage is advertised for 4 - four is 2 too many. The bed in the bigger room is a double but not large - the sheets are synthetic and the duvet - also synthetic - barely covers the bed. If you open the window you are bombarded with noise from the traffic. There is a trundle bed in the smaller bedroom. The hot water comes on in the morning and the evening - but at neither time is there enough to have a bath with a comfortable level of water. The rental is not cheap and for the price not value for money.

So, the view for our property was lovely. The house itself was VERY tired, and really needed some TLC and redeoration. We had an issue with late entry, due cleaners issues, which to be fair, Norfolk Hideaways resolved speedily. However a couple of days in, the oven broke. Again, it was resolved as swiftly as we could have expected and temporary measures put in place. But we received absolutely NO apology for this inconvenience, which is really annoying.

The Innings,Burnham Deepdale We paid up front,got a confirmation stating 'you're all paid up' then get an email the next day asking for a further £25 for the dog, bad practice we thought. We were looking forward to getting into the property. It was very cold and had been a long journey. On entering you are immediately met with a cold house ! It was quickly obvious that no one had used the property for quite a while.Most of the radiators had been turned off. The pre-arrival blurb states that they advise owners to provide a starter pack of logs/kindling for the log burner yet none were present. There was no starter pack or anything in the kitchen either, not even a pint of milk in the fridge ! We have always had something to make a drink on arrival elsewhere. There was a coffee machine but what pods does it take ?. So off I went to the shops to logs,kindling and milk.I previously noticed a box of matches in the kitchen so went to use it to make a fire but it was empty ! so off the shops again for matches. The house finally got warm by bedtime. We then discovered that the water heater had been turned off ! so no showers for us. We discovered that the water heats up using economy 7 during the night which is extremely noisy even with bedroom doors closed. The bathroom extractor fan is also ridiculously noisy and must be faulty. This can’t be used if someone is trying to sleep. The conservatory is freezing and couldn’t be used, looks like the underfloor heating had been disconnected. The guttering above the patio doors has separated and therefore leaks onto your head. The garden has not had any attention since last year with filthy table and chairs. There is a general lack of cooking utensils On a positive, the property is in a great location and cleanliness and furnishings were all to a very good standard. The owners really should stay in the property now and again to appreciates its issues and should not be so mean! Provide a welcome pack for what it costs, it means a lot. We wouldn’t use Norfolk Hideaways again. Its back to barefootretreats for us. They have it off to a tee, someone checks the property before you arrive and there’s a wonderful surprise welcome pack too. And yes we did call Norfolk Hideaways twice about this on arrival but seemed to fall on deaf ears

Excellent company and i do not understand the negative reviews, I think some individuals must be having a bad day. I have stayed at several of their properties and have had to ring them over issues with the house. The last time was because the washing machine was broken and leaking water everywhere. A Plummer arrived within 15 mins and so did the house keeper. The women I spoke to at Norfolk Hideaways were very good and helpful and I have never found the staff anything other than kind and courteous. I genuinely think the holiday company is misrepresented by some of the reviews and In my experience it is an excellent company.