Nixon Tracking Order Status

I have a Nixon corporal watch Given to me for fathers by my children Love the watch Recently had a issue with the crown So I sent it to Nixon Amazing service amazing follow up Would recommend these people to every one Great service

In late December I emailed Nixon because I needed their help to purchase a new pin for a watch strap. I received an email about a week later asking me to send them another email in a weeks time. So I did that. Then I received a second response from Nixon asking me to email them again in another week. Same request from them. I was shocked at this response the first time around but to get it twice with a very obvious email trail was incredible. Anyway following this I sent 3 emails to them and it took weeks for response. However when I did get a response they were excellent and I am happy to say that they have resolved the issue for me.

I would.like to start that my original experience with ordering a watch from Nixon.com for my son as a Christmas present was bad. I purchased the watch and watched on the site to see that the order was not getting fulfilled and on the site it promised delivery before Christmas of ordered before December 20th and that 3 days was the usual delivery wait time. I tried calling and the phone number had a voicemail that said due to unforseen technical issues their systems were down and they were currently closed. The same response comes via email. As it closer to Christmas I panicked and wrote a long email explaining my frustrations especially since we are a long time Nixon watch collector family, from myself to my brother's etc. Surprisingly 2 days later I got an email from the ceo and the customer service lead Lissa apologizing and overnighting the watch free of charge to ensure it arrived for Christmas. I'm addition I was gifted the hat I thought I was getting free anyhow but voided that option when I used another discount code. I was very impressed with the follow through and the rush to make the order right so my son could enjoy his first nice Nixon watch for Christmas morning. The cherry on top to this was rhe watch showed up with a dead battery.. of course right.. I sent an email to the lissa and she not only offered to resend me a new watch discounted or the option to take the watch to a jeweler or watch place to replace the battery and they would notate in my account that my warranty would not be voided in addition she refunded me another $20 to cover the cost of the battery replacement! I was truly blown away with the customer service they have provided me and will continue to buy Nixon watches. Unfortunately shit happens sometimes that makes things out of our control.. but the fact it was made right immediately says so much for Lissa and the CEO. Thank you Nixon!!!

Montre très jolie mais le passant en silicone s'est cassé (moins d'un an après l'achat). Impossible d'en commander un car le pièce est indisponible. C'est dommage car elle ne tient pas et je vais finir par la perdre :/ surtout sans l'eau. L'échange avec le service client téléphonique a été plus constructif que mes nombreux échanges mails précédents.

Having loved and owned Nixon watches for many years I have noticed the watch straps are significantly poorer quality in recent years. Maybe cost cutting exercise, but my recent experience where the strap just disintegrated is not acceptable. Will pivot to a new brand.