Nitro Planes Tracking Order Status

I purchased an Areosky Trainer from this company and in less than a month damaged the Spinner that holds the propeller. Of course the part was out of stock I'm have waited for three months checking daily to see if the part was in ad now find out they are discounting remaining plane parts and will no longer support this particular airplane. WORD TO THE WISE DO OT PURCHASE PLANES FROM THEM EXPECTING THEM TO SUPPORT PARTS.

The blade holder on my son's AT-6 Texan broke on his first landing and we have been waiting for nearly a year to fly the plane for the second time. NitroPlanes has the absolute worst customer support I have ever encountered. The AT-6 was an 8th grade graduation gift and purchasing it from NitroPlanes has turned this "gift" into a huge disappointment for my son, spanning over a year! DO NOT BUY CHEAP CHINESE PRODUCTS FROM NITROPLANES!!! They have no concept what customer support means; making empty promise upon empty promise along with empty apologies. Next step is a letter to the Better Business Bureau!

Bought a Waco from Nitroplanes at a AMA show could not beat the price of the plane. That's where the good stuff ends. Assembled the plane and was carrying to the car for the maiden flight by the upper wing and the rest of the airplane fell away. The weight of the airplane minus the battery, was too much for the junk plastic wing brackets. I called Nitro customer service and they said no problem they would sent me another wing set .That was a month ago have tried to contact them via email no response, tried calling and only can get "due to high volume please call later" for the last week. Careful with this company you may get what you pay for . I'm shopping somewhere else now

Just to start off the bat I do NOT work for Nitro Planes nor am I old enough to even have a job. EVERYONE LISTEN UP! Nitro Planes is a really good website Period. I cannot believe some people get away with saying these things so i'm going to go down the list of 1-2 star reviews and say my opinion to some of them. 1) "I will not buy another thing from this place. Their customer service and shipping truly sucks!" Listen, You cannot buy anything online weather its as light as a feather or if it costs 1 dollar online without expecting to get a big shipping price. Also you should be smart and learn that you don't need to buy just one prop or one same item for that mater. You buy multiple; in bulk, so you don't have to waste money on shipping again when it breaks again. If you buy a plane that costs 150 dollars they only add about 2 dollars to the shipping charge you mentioned. 2) 'Horrible electronics" Just to let everyone know, electronics DO break, big whoop huh. Well you can't always expect everything to work perfectly. Not a surprise for planes that cost around 100 dollars. 3) "Bad Attitude, unresponsive, shaddy, Don't care about customers" "you get what you pay for", BECAUSE THAT IS WHAT YOU PAID FOR DUH!!!!!!!!!!!!!!!!!!!! Most RC websites are like this, and if you wan't to get the very highest quality plane you need to buy them in a KIT and put in the electronics you like. Read my last sentence again before you buy another plane. The comments people post DO NOT DROP DOWN FAR ENOUGH TO THE LEVELS OF ONE STAR. If I were the people who gave those reviews I would give the company 3/4 star ratings.

I got on of the P-51 Mustangs for Christmas in 2010, it looked good at first. When I took it outside and turned it on, the stupid receiver re-wired itself completly! It took it to the nearest hobby shop to get it fixed, then it was fine. When I turned it on a few months later, it re-wired itself again! I'm hopefully getting a good receiver from Spektrum and binding it to my Dx5e transmitter, and it should fly if the servos don't burn in mid-flight.I'm thinking of replacing ALL of the electronics, just in case. And by the way, I looked closely at one of the video reviews of one of their P-51's, and all the guys there were holding the JR 11x radios! They were putting trustworthy radio equipment instead of using their own! That right there shows that they don't even rely on their own electronics because they know it themselves that it's faulty! And one of them always says, "Just so you guys know, I'll be flying on the Dx8, just because it's the transmitter I like to use." And their warranty states that you have to ship it within 30 days UNOPENED or else you'll void it. That means that you can't even turn the stupid product on to make sure that it works! They don't care about quality, they just put up good pictures, adds, and rewiews ( If anyone posts them, it'll be nitroplanes). Good job, nitroplanes! A really good business you've got there, it seems like the distributor Horizon Hobby and Hobbico have beat you with quality and money. They're successful because they CARE ABOUT THEIR CUSTOMERS!!!!