Nicols Yachts FR Tracking Order Status

Derisory compensation for 2-day hire loss. We lost two days of a 7-day rental due to breakdown of the boat engine. Company small print says loss of one day due to engine failure is not compensated. The compensation offered was laughable (essentially a 2% reduction on a future hire and paltry discount on 'extras'). Also note our boat was not completely clean on take-over, had three non-functioning engine instruments (rudder position, engine oil pressure and toilet water tank level), was not available until late afternoon of the first day of hire and had to be returned around 9am on the last day. Renters beware!

I share my very unpleasant experience with Nicols and the Plagny base (Canal latéral à la Loire). Check-in: unbeliveble rudeness , worthy of a manager of a juvenile prison or a forced labor camp. The peasant should attend some training and understand that the customer should be treated with hospitality and courtesy, rather than giving orders to a servant. I certainly wasn't expecting the reception of the Four Seasons but neither was I expecting the behavior worthy of a seedy slum tavern. Check out: Rudeness touched on lawlessness. In fact, the sordid character robbed me of 80€ claiming that the boat was not clean. To my request for explanations and the contractual detail of what it was our duty to clean, he limited himself to responding in a generic way "cleaning is cleaning". A shame. I more than willingly clean as much as necessary but nothing, neither the contract nor the "captain's manual" documentation and more accurately report the activities to be carried out, leaving the scoundrel the subjective freedom to extract €80. And to my offer to carry out the activities on the spot, he denied us this right. Given this terrific experience my suggestion is to avoid Nicols and stay away from Plagny!