New Cat Condos Tracking Order Status

Terrible quality cat tree and falling apart. Company won’t respond! Carpet falling out all over the place. How can they stay in business?!

Absolutely Terrible! They boast American Made however these products look like they were thrown together by cross-eyed monkeys. This particular review is for two tall scratching posts. One was perfect and the other has a cracked bottom/base and the post itself is wobbly and unstable and the base teeters on the wood floor. I sent 3 e-mails with a video and a picture of the damage and I have called several times. They never answer the phone and theres no answering machine. It just rings then disconnects. I’m sure I’m not the only infuriated customer. The item was shipped damaged/defective because the box was pristine when it arrived. Absolutely unacceptable! They actually have the audacity to send a link to review them but mysteriously an unfavorable review never gets published. They only post the favorable reviews. These people probably laugh all the way to the bank at their customers expense. Despicable business practice!

I ordered an expensive ($1,399.99) cat house/tree from New Cat Condos on Dec of 2022, and after waiting for almost two months (note that the item was advertised to be already “ïn stock”) I received a low quality product and full of defects, which is not acceptable for such an expensive item. The carpet’s quality is of low density which will likely translate into less durability. I can see the exposed carpet backing on the wrinkled areas (which looks ugly), as well as when I slide a finger on the carpet. Notorious craftsmanship defects include an ugly crease around the tree trunk which looks like a scarf, and the fact that the pagoda on the top is off centered! Also, a space was left between the tallest pillar and the neighbor platform, so it swings. There are many exposed and loose staples making it a CHOKING HAZARD for the cats and for my toddler. I have a cat tree from another company called “C&C Cat Furniture”, which is of obviously superior quality (e.g. the carpet quality is way better). They also advertise that “This product ships on a pallet”, but the item was inside the delivery trunk without any kind of protection/packaging so beneath the base it was full of dirt. Based on the description of the product I was expecting good quality, but this was an expensive, low quality item. People should know what to expect before buying from this company. They don’t respond to my messages and nobody answers the phone. It’s not fair paying this amount of money and receive a product with all these quality issues. I will never buy from New Cat Condos.

Their product is of poor construction and design. The bottom level is tipsy and not fully secured. At the price we paid I did not expect something of extreme quality, but I also did not expect to have to modify the thing to have it be sturdy enough for use. Better quality can be had for the same money. I wouldn't buy another product from New Cat Condos.

I purchased a 70" cat tree made from solid wood from this site, only to find out it was poorly built, unsturdy, and leaned to one side. I would have to pay shipping and a 20% restock fee to return the item, and the whole ordeal would set me back ~$100. I called the company to complain about their poor product, and they offered a 20% discount and wall mounts. It seemed reasonable, but weeks later and I have no discount and no wall mounts. I tried to leave a review on their website describing the low quality and poor customer service, but it never made it through moderation. A webstore like that cannot be trusted. Maybe some of their products are good, but I would buy through a resaler to avoid the hassle dealing with them directly.