NetSuite Tracking Order Status

I was extremely dissatisfied with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract. From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems. Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable. Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns. It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.

Not so "Suite" - Highly DO NOT recommend NetSuite First, ensure all departments are involved in the evaluation and decision making process. Do a proper analysis, TCO, ROI etc and ensure you look at different platforms. Also, I recommend starting with specific pain points and evaluating the system with how well it eliminates those, but also understanding what new pain points will be created so you can properly evaluate the pros and cons. Also pre-decision, ensure whatever company/consultants you are working with truly understand your business model and how you operate daily. The amount of times during sandbox setup when I asked how to do something in Netsuite our current system can easily do and the response was "no" or "not natively" or "that module wasn't purchased" was maddening. Everything seems to be a custom workflow or custom programming to make it work the way we need it to. And even then it's extremely kludgy, hard to learn and operate, painstakingly slow, and not intuitive at all. Also, the price during implementation went up because the further we went into the weeds, we realized all the things it couldn't do, then needed to pay other systems and middle to make integrations work. Overall, this is a very niche system, I could see in some business models where it could be beneficial, especially inventory management, but for most companies, I'm positive there are better marketplace alternatives.

If you are a UK business, particularly medium-sized or smaller, don't even consider it. We took legal action on the grounds that the product was mis-sold. 1) Many features and processes that we were promised are not actually available. We were meticulous during the sales pitch, and were told with confidence that the system could definitely do it all. It definitely can't. Del boy would be so proud of them. 2) Implementation was the stuff of nightmares. The implementation team didn't understand us or our requirements at all, and language barriers meant that we were never really understood. Again we were told "it'll be ok" to everything, but it wasn't. The list I could write would be huge. 3) Incredibly slow. The implementation team said that it would be faster after go-live, as the test server is deliberately given less processing power. Of course it was no different. Eventually we abandoned Netsuite in favour of something basic but functional, with legal action taken on the grounds of mis-selling it.

Oracle Netsuite has twice granted our non-profit with a social impact software grant, allowing us free access to an impressive suite of functionality. The team is highly responsive, caring and very helpful when sharing knowledge.

I have tried to contact Netsuite for over a week to schedule a demo as I am a prospective customer. Complete silence, but they managed to sign me up for marketing emails even though I didn't select the box to receive them when attempting to sign up for a product demo. Edit: I emailed them again and received an automatic reply that they were closed until the end of the year. I did not receive this reply in my initial inquiry or my second follow-up request for a demo - it would have been nice to know this over a week ago as I've been expecting someone to reach out - contact form should either acknowledge or have been changed to address this ahead of time.