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I have had a horrible experience with them. I have been with them for about 15 years and am now leaving because of absolutely terrible customer service and experience. Now, I cannot even transfer my domain because the Auth Code is not transferring. Is it even legal not to give me the Auth code? DO NOT DEAL WITH THIS COMPANY. I was given this info for the grievance officer: For our customers in India -Grievance Officer: Prabhat Kamat You may choose to contact the For our customers in India -Grievance Officer: Prabhat Kamat You may choose to contact the Grievance Officer by emailing grievance-officer at newfold.com or by mail to the following: Attn: Grievance Officer, Unit 401, 4th floor, IT Bldg 3, Nesco IT Park, Nesco Complex, Goregaon (E), Mumbai - 400063, Maharashtra. Grievance officer phone number: 022-67209095. I wrote an email to him, and will let you know how it goes.

I was a Netfirms customer for more than 15 years. Now there are too many issues to keep persevering with their services. I manage 2 small WordPress websites and have been getting security warnings to update to a newer version of PHP for months. Netfirms latest version of PHP is 7.4! When I try to update from v 7.3 my websites crash. Moving to a new provider I upgraded PHP to v8.1 with no issues and no changes to my websites which are always updated to the latest versions of plugins and themes etc. Further, the following recent experiences ALL required support intervention with online chat because the control panel self service administration did not work. Unable to renew domain names because the cart didn't work, this required multiple online chat sessions Unable to update admin contact information Unable to transfer domain because the authorization code could not be generated from the control panel Unable to close the account. Netfirms used to be good. Now it's beyond poor. There is no value for money and customer service quotes "company policy" when denying refund requests for poor service.

For over a decade, I've entrusted Netfirms.com with my domain management needs, and they've consistently proven their value. While I acknowledge that their domain renewal pricing might be a bit higher than some alternatives, I firmly believe that the benefits they provide more than justify the cost. The recent transition to their new control panel has been a game-changer. The upgraded interface is nothing short of exceptional, offering a seamless and efficient experience for managing my domains. This upgrade has further solidified my confidence in Netfirms.com as a reliable partner. One aspect that truly stands out is their commitment to customer service. Their chat service has been my go-to for addressing queries, and it has consistently delivered prompt and effective responses. This responsiveness has been pivotal in ensuring a smooth experience throughout the years. One noteworthy feature that sets Netfirms.com apart is their domain policy. Unlike other platforms that auction domains, Netfirms.com's approach is refreshingly different. They prioritize user convenience by making domains available for repurchase without the pressure of an auction. This policy has been a lifesaver, especially when I've needed to recover clients' domains after non-payment issues. Admittedly, I've explored alternatives for hosting and email services, opting for AWS and cPanel resellers. However, when it comes to domain management, Netfirms.com remains unparalleled. Their reliability and robust offerings make them an integral part of my web services arsenal. In closing, while I acknowledge the slightly higher domain renewal pricing, I firmly believe that Netfirms.com's exceptional domain management capabilities and customer-centric approach make every penny worth it. Their dedication to providing a seamless experience and prioritizing user convenience is why I continue to choose them as my domain registrar.

I have been a customer with Netfirms around 15 years. Originally because you could get domain and hosting for something crazy like $10/yr (first year). Then if you bought domain you got hosting for additional $12/yr. They were a reasonable company and helped keep the cost bearable. Recently their pricing has spiked. I wanted to move to another company but none of the UK based hosts I now use, could host the canadian domain I have registered. So I stayed with them paying a premium. Then they changed their control panel. It looked more user friendly but was not. Everything hidden away in deep menus. The times I had to have a 'chat' to find something that was obvious before. Worst thing in the end I couldn't set up FTP accounts (to upload content). While not a disaster, they said it was a technical glitch which would be fixed next day. That was a year ago and it's still not fixed. I have now signed up to a new host, but I chose one with a resoundingly good reputation. I signed up for 3 years and am paying the same as i used to for one year with Netfirms (why the heck I've taken this long to realise this). To their credit, I found Netfirms support good and they almost always sorted tech and billing questions. However, we had our good times, and I'm looking for a change, so farewell.

Great email hosting website. Reliable and recommendable.