Nespresso IT Tracking Order Status

Worst coffee maker ever! It’s so temperamental! I hate it….that’s what I wrote after first getting our machine up and running….turns out, our machine was not working! They sent us a new one that has worked flawlessly! So happy!!

A completely over engineered and expensive way of making bad coffee, these machines will find there way to landfill so fast utterly ridiculous the product development team should go a learn about what makes good coffee and then start from there. Three machines purchased for the office within two weeks all gathering dust in a storage room.

Customer service isn’t knowledgeable and they were very hard to understand. After following the online directions I was unable to descale our Vertuo machine, so called Nespresso customer service, 45 minutes later and six rounds of exactly the same directions with the same results it was obvious they didn’t have a clue! We will not be replacing our machine…we’ll go with another brand that has an easy straight forward descale and knowledgeable customer service…not Nespresso!

I've been a member since 2008 - that's 14 years ago. If you don't have to deal with their customer service, you are in good hands, until your order is being delayed, like mine, for 9 days now, and they don't know when it will be shipped - maybe in a week, maybe in two, but less than a month for sure. What?!?

I love the coffee, the machines, and the ease of using the coffee. I have been a club member for years. However, in the last three years I have experienced lost delivery orders, incorrect orders, and terrible website issues (simple things that could be fixed but make it almost impossible to order). In addition, getting help on lost deliveries is near impossible - resulting (in the best of circumstances) talking to someone with an incomprehensible accent who does not seem to be able to communicate well on the subject.