Nebula Genomics Tracking Order Status

Tested from Europe and the processing time was almost 4months. But this was 100% worth the wait and it the solution is somewhat affordable! You get a highly comprehensive report on your entire genome and microbiome in addition to the possibility to share the results with private geneticist.

A few months ago, I submitted my sample for whole genome sequencing as I wanted to make an investment in my health. I've been anxious to see if my sample would make it through, and I regularly contacted customer support for updates. The customer service representatives demonstrated impeccable patience. There were numerous circumstances relating to sample progress and certain personal concerns that triggered symptoms of anxiety as I have a psychiatric condition that impacts my mental health, and each time, I was responded to swiftly and with transparency, and it helped put those worries to rest. It seems like the progress bar on the website has improved and increased in responsiveness compared to what other customers reported. The progress on my sample has also been relatively quick as my sample arrived at the lab in February, and I'm near receiving my results. I have been very grateful to customer support and this company for providing me the opportunity to invest in my health, and the wellbeing of my future descendants. My sample has passed quality control and is now being sequenced, and I'm excited to receive my WGS data.

I had a question/issue regarding my billing--Michelle handled it quickly and successfully--many thanks! They were responsive and supportive and I appreciated the timely updates--great communication! So far I am impressed with this company and feel confident they will be able to assist me with any future inquiries.

You'll definitely need some patience, but the quality of the results and customer support is top notch.

Was always curious about DNA testing, and a friend recommended Nebula, Collection process was simple, received the results in 10 weeks as promised. I was amazed by the level of detail in the report and just how much I was able to learn. Encouraging other family members to give it a try. Have a lifetime subscription which is great, as they notify me by email when new reports are available.