Naturalmat UK Tracking Order Status

i order some fabric samples from the company and i always receive fantastic customer service from the company better than another company who is not too helpful. i will always use natural mat.

We recently bought a trundle bed with 2 mattresses from Naturalmat and we couldn't be happier. There was an issue with lead times due to the pandemic and supply chain issues, but Peter and his team went above and beyond to ensure we had the beds set up in our house in time for Christmas. The whole team went above and beyond to make sure we had exactly the products we needed. Delivery was exceptional and courteous, and the bed could not be more comfortable. I wouldn't buy from any other bed or mattress company again. Would highly recommend to anyone looking for a new bed or mattress.

We went all in, emperor bed, new firm mattress and medium topper, duvet and pillows. The quality of the product is exceptional and even though the guys drive all day to deliver it in Scotland, the assembly and service was brilliant. We both sleep much better than we did before (on a more expensive mattress before you ask) and that was the point of the investment. We love the bed and the mattress. Would recommend wholeheartedly.

Bought a bed from them a few years back and had outstanding service. They couldn’t fit the headboard up the stairs due to a tight turn. They took it back, worked out how to reconfigure the headboard into separate parts that could be assembled once up the stairs and resulting in no loss to the overall look or structure. Friendly delivery personnel. They did all this with no further cost to me. Visited their Chiswick showroom to get a new mattress at the weekend and they were very friendly and helpful. They organised and showed us all the mattresses to try and left us to try them out at our leisure. Low pressure tactics and gave us a discount as returning customers. Good company with high quality products!

Mixed experience. We have their coco mat for the snuzpod and latex mat for the cot bed which are wonderful and we really love them. I always recommend these to my mum friends. Despite the cost, they are a wonderful investment and you can upcycle them into seating areas/dens later! :) We couldn’t really afford it but we stretched ourselves to purchase the latex mat for a single bed (for our 4 year old). This turned up with the wrong thickness of filling so the fillings were moving around in the mattress and it was thinner than described. Naturalmat were wonderful in taking it back as a faulty mattress and offering either a return or exchange so I couldn’t fault their customer service. We opted for a return though as the mattress was incredibly firm. Too firm in my opinion. I doubt a child over the age of 5 or 6 would be comfortable unless they sleep on their back and like a very firm sleep surface due to the amount of coir in the mattress and there’s no plush soft filling near the sleep surface to counter the coir. I was in two minds about leaving this review but in the end felt I should as the reason I didn’t know how firm it was was because there were no reviews available and they don’t have an example mattress in their showroom. Though looking at the review below, someone else has had the same experience as me. Whilst I totally think the company is wonderful, love their ethics, etc, I would not recommend the latex mat for a single bed. You are better off getting an adult single or buying the children’s mattress from Cottonsafe which is equally chemical free, recyclable, and much cheaper(though does use a little bit of polyester in it and their eco credentials are far behind naturalmat). Also, we ordered the single waterproof mattress protector which is incredibly noisy. Every time my son turns it crinkles so we have given up on it as it was bothering him, no matter how taught we got it. At a rrp of £45 I was quite disappointed as it was described as silent. Oddly the cot bed size doesn’t have this problem so we were perplexed! We contacted them at the beginning of April to ask for a return as it isn’t as described but they didn’t respond. So all in all, I’ve loved them for baby products but had less luck with children’s products.