Naturalizer CA Tracking Order Status

I wish they still did returns to the store. But also, I have never had to return anything!! Just KILLED my everyday Chelsea boots from them, wore them for YEARS, and they were still waterproof and sturdy. But they started to go (again, after YEARS of wear!) Ordered new ones, diff style. Love them too!!! Sandals look and feel hella nice too, so I'm a happy camper! :)

I bought Blondo Samira boots at Naturalizer Canada August 18, 2023. The delivery was swift, the boots are beautiful, customer service was helpful, got a discount on purchasing online. Will shop there again and recommend this store. Shopped there in person before at Naturalizer store in Ottawa thats why I decided to shop online at their store and I was not disappointed at all, boots were packaged and delivered to front door, no problem whatsoever with the boots, with package, with delivery or with the customer service purchasing from Naturalizer.ca

I was sent a damaged/used pair of boots. They refused an exchange. Told me I needed to return the boots and repurchase. I am unable to send my boots back with purolator as we are on lockdown and they are not allowing entry into the facility to do my delivery. I called Naturalizer to explain my predicament (very respectfully) and she hung up on me after telling me there’s nothing they can do about it! I was shocked at the response and the lack of customer support I was offered. I am stuck with damaged boots that I paid a lot for. I will never purchase from them again.

DO NOT BUY FROM NATURALIZER! I ordered a pair of shoes, waited a week to receive them; only to receive an email that my order was canceled because they didn't have enough inventory. Very disappointing.