Native Pet (US) Tracking Order Status

I have had a monthly subscription for probiotics and calming chews since April 2022 that has always been paid monthly using PayPal. Today I was sent an email reference payment issue that was presented to me in a way that seemed suspicious and very much like a phishing email and had a link to click on looking very similar to the way phishing emails are set up. When I reached out to Native Pet they said my payment failed and they needed me to update to providing them with a credit card and again forwarded a link to change the information. I repeatedly asked to have a live human being call me and unfortunately went round and round with Alex who I guess is the customer service manager and he did not understand my concerns. I spoke with PayPal they informed me nothing was wrong with my account and there would be no reason for a payment to fail. Round and round with their customer service person Alex who responds to emails and text like a bot. I repeatedly asked to speak to someone on the phone. He refused. But ultimately after several text messages and emails he revealed to me that PayPal will no longer process payments to Native Pet and the problem is with Native Pet’s e-commerce division. I told him his first round of emails insinuating the payment problem was with me was rude and that I would like to speak to a live human being and also a supervisor because he was not understanding my concerns. He refused and advised Native Pet never speaks to their customers over the phone and then he proceeded to cancel my account.