Napa Auto Parts Tracking Order Status

Bad customer service

Title: importance of providing contact information in reviews To all fellow vehicle, owner owners, and NAPA dealers, I recently had a remarkable experience at Napa Autopro 1259 upper James Street Hamilton Ontario L9C3B3 phone number 289-408-9749 As I shared my positive encounter, I couldn’t help but emphasize the significance of including your contact information in review reviews. 128 individuals have taken the time to read my review and 128 have started following the place where my vehicle was serviced. This just highlights the impact of sharing detailed feedback. It’s crucial to stress that the quality of service depends greatly on where you choose to have your vehicle serviced. When sharing your review, remember to include names, addresses, and phone numbers. These details are imperative for others seeking similar services to easily connect with reputable service providers. by providing thorough information, you not only assist prospective customers, but also contribute to the credibility of your feedback. Let’s continue to spread positivity and helpful insights in our reviews. remember, a successful service story like mine can guide others to exceptional experiences. Thank you for your attention to this important detail! Drive safe and stay informed. Patricia Pisio :-)

NAPA AUTO PRO is dedicated to making their clients happy and ensuring they return for future business. They excel and repairing and fixing vehicles, even antique ones that are over 20 years old. NAPA was able to provide a rare part for the back of my SUV when other companies couldn’t. They never say no to a challenge and always find solutions with a smile. The team members like Sierra, Andrew, and Jacob are always willing to serve customers. The technicians behind the scenes also deserve credit for their work. They offer Uber rides for customers who need transportation home and back when picking up their vehicles. The location is conveniently situated at 1259 upper James Street, next to Denninger’s (at the set of lights right hand side). You can reach them at 289-408-9749. I hope your experience is as successful as mine.🤗

Was in dire need of brake pads for my vehicle. (Why else would a person purchase them?!) Absolutely no auto parts stores in my area had what I needed in stock. Based on my specific vehicle, Napa was only one of two auto parts stores that had pads available for order. I chose Napa because their website stated they shipped SAME day. Placed my order on Monday, December 23 before 1 PM EST. On checkout screen as well as my order confirmation, projected delivery date was Thursday, December 26. Unfortunately, my package hadn’t even been accepted by the carrier by 12/26. I made a phone call, lasting 15 minutes, to Napa customer service on 12/26 inquiring what was going on with my order. Rep had no answers and opened an incident ticket. Ironically, two hours after that phone call my package was suddenly “picked up” by the carrier. I didn’t receive the brake pads until 12/31. And they arrived with NO hardware!

13Dec2024 I needed a belt tensioner for my old car, & main dealer estimated Xmas, whereas Wayne @ NAPA N'pton got it the next morning. He rang to confirm its in. Excellent service