Name Necklace Official Tracking Order Status

Extremely helpful and understanding. Helped me get a replacement without trying to argue with me. Very friendly. Highly knowledgeable.

下單系統有點難操作選了之後的刪減或變動都要整個重新編輯有點痛苦.... 拿到之後的成品再轉軸上有點小卡不夠順(我原本以為是像捲尺那種拉開會自動捲回去的) 不過整體來說質感還行

I’m beyond disappointed. I bought a beautiful photo keychain to give to my daughter for her 16th birthday. I purchased way in advance to ensure I could give to her on time (5 months prior). It was still in the plastic bag it came in and when I finally gave it to her, the top snap kept popping which then made the keychain useless. I reached out to the customer service asking for just a PART replacement (a little snap) and they are telling me I have to purchase a whole new keychain. Seriously!! Terrible customer service. I even offered to just purchase the snap if they were unwilling to provide. I never write reviews but after this I couldn’t help but to let everyone know my disappointment. I get it’s been 5 months but the product should last longer than that. I even sent a video to show the concern. Ugh!!

Precisely and quality is good, very creative and nice concepts for memory keeping

Great delivery , and great purchase , Am happy with my order and satisfied with it .