Nalgene Tracking Order Status

I'm a Nalgene freak. I once had a bottle cap break after years of abuse, and when I contacted Nalgene customer support, they mailed me a new one for free. I really couldn't believe that they stood behind their product that much. To this day, I have 5 of them that I fill with water every day and drink like a camel. I also buy them for my friends all the time, because this company is just so rare and awesome that I want to support it.

One of the worst e-commerce experiences I have ever had. To start with the Nalgene.com website and shopping cart system is a latent mess. Page load times are all over the place. E-Commerce pages do not reflect inventory levels so finding something that is actually in stock can take 10 - 15 minutes of adding items to the cart, and then checking the cart subtotal to see if it changes all while waiting and waiting for each page / request to load. Then displayed prices may not be the same that appear in the cart. Order processing/handling can take 7 - 10 days with another 7 -10 days for the actual shipping to occur so be ready for credit card transactions to take weeks to process (like it's the 1970s). I imagine that their warehouse activities and inventory control are something from a Portlandia skit. Just order from another online retailer if you actually want to purchase a bottle. Anywhere, but the actual Nalgene.com site is better regardless of the cost. Sears Catalog ordering by mail in the early 1900s was faster.

After sitting on the idea for years, I finally came to purchase a water bottle from Nalgene a year or so ago. The bottle holds up today with only a ton of scuffing, but no real damage. Although, I wouldn't drop it from height with anything in it, I'm sure it would be fine falling empty. In the future, it would be nice if they could find a way to keep the water (or whatever inside) at a cooled down temperature, sort of like the Big Chill from Camelbak. Otherwise, I love it and use it on a daily basis.