MZ Wallace Tracking Order Status

If I could, I would give no stars. Worst customer service I have ever experienced. I splurged on a MZW bag and it has multiple tears after a few days of light use. When I contacted customer service, I was told there was nothing they could do because it was “regular” wear and tear. Hardly! What a waste of money! Clearly not a sustainable brand either.

Sent Wrong Item; MZ Wallace Would Not Fix It

I bought the Metro Duffle and it literally fell apart after a few uses. Their customer service was dismissive and unhelpful. The bags look pretty but they’re terrible and cheap quality and fall apart. And customer service is nonexistent. NEVER buying this brand ever again.

Uk buyers beware! The bag arrived, not as expected really poor quality for the money. I’m in the process of returning it. However, I have to return at my own expense back to America! Not only that , though the bag was £199.00 they will only refund £161.00 I presume this is taxes, I was not made aware of this when purchasing. Please think twice before you buy anything from this company. Ps… just got home from the post office, it’s actually cost £30.09 to return this bag back to the company. I would say.. definitely do not touch this company, talk about being stung! Ouch! Shame on them for not being transparent and stating the facts when you purchase!

Very easy ordering, regular email status updates, and very fast delivery to the UK. Item arrived well packaged. Excellent customer service.