MysteryVibe Tracking Order Status

Support from Antonette was outstanding. I had placed an order for an item and wanted to add the remote and lube. Thought that meant I needed to exchange the item, but the item is remote ready. I ordered the remote and lube, Antonette provided me with the discounted package price and the refund to my credit card happened quickly. We have exchanged several emails and Antonette has always been very quick to respond and helpful. Outstanding customer support.

I was very impressed with the response time in regards to my logging a problem. In addition, it was escalated to the CTO which in my world is to the very top. We had a meaningful dialogue via email and am pretty sure things got sorted out. It seems to have been user error and not machine or software issue. Terrific company.

I ordered the Tenuto 2 and quickly realized that it was not going to work for me. I didn't even try using the item. I won't go into the reasons now but it had nothing to do with the quality of the product. So I contacted MysteryVibe at the email address on their site and received a response from them within 2-3 hours. Kriz was very professional and understanding and suggested I try one of their other products using a store credit or if I did not want to do that, offered a full refund. I reviewed their other products and had some interest in two of them but ultimately decided to pass and try another ED product I had been looking at. Within and hour I had confirmation directly from PayPal that the credit for the full purchase price was being processed and would be credited to my card in 2-3 days. This is a reputable company producing, as far as I could tell, quality products. If you have an interest, don't hesitate trying their products.

I’ve never dealt with a better company. The service was perfect in every way. Extremely prompt and very cordial. I would never hesitate to do business with this company in the future.

I purchased the Tenuto Mini and was pleased with the device yet, unfortunately it failed to hold a charge after 1 week. I contacted Customer Service and worked with Krizia from MysteryVibe. Krizia was fantastic!! Without hesitation Krizia processed a refund in the amount of my purchase. I’m sure that my issue with the Tenuto Mini was a one off minor defect and I intend to purchase another product from MysteryVibe. From my experience I believe you can trust MysteryVibe to deliver First Class customer service. Also, it’s worth pointing out that the Tenuto Mini I purchased was of high quality materials and construction. I will not let the minor hiccup I experienced cloud my desire to purchase another product from MysteryVibe.