Mystery Shirt In A Box Tracking Order Status

Fast shipping even to the US

Kept seeing lots of adverts everywhere for this company so decided to give myself a birthday treat. They advise that it can take a few days for them to 'handpick' a shirt for you before sending it. Not long after I purchased a shirt, I get an email to apologise for the delay in dispatching the shirt. They explain it's because they have had a massive increase in sales (up 282%) and their suppliers have also experienced delays. I thought I would be patient, but I was then getting advertisement emails saying I could get a discount off my first order (after I've already placed an order with them) and again seeing social media advert pushing people to buy their product. At no point did they acknowledge there may be delays to orders. It seems like they are trying to capitalise on interest and awareness thanks to appearances in the media. It screams poor business to me to advertise a product you have no stock for, and then to keep pushing adverts and incentives for more orders on top of the backlog that you already have. Looking at other reviews, some have been waiting for weeks already so it is very disingenuous to not make it clear to new customers that there are delays. If they made it clear and open from the start, I might have kept my order with them. Only reason I'm giving a 2* is because I asked them to cancel my order and they did, although they were clearly unhappy with me - "Hello. Your request has been processed already."

**UPDATED 03/03/25** A week after writing my initial review, I received my shirt through, it was very niche! Al Ahly of Egypt. My only gripe is that I paid £37 in total and the shirt is worth no more than £20, maybe a tad more with delivery. The shirt is nice, I'm holding out for another month to see what else they send me so will revisit at that point. Subscribed over a week ago, heard nothing from them. No indication of delivery, no explanation of what’s happening, or if there’s a delay. They expect me to continue a subscription with them when they’ve quite happily taken my money and told me nothing? Tried to contact them on WhatsApp, 24 hours to receive a response that said ‘do you still need help?’ Yes, I do need help. What is going on? I’ll give them a few more days and if I hear nothing I’ll just have my bank perform a charge back. It could be that the business is still finding its feet and has had exponential growth but if you don’t keep your customers updated you’re shooting yourself in the foot.

Got a wierd one the first time (philadelphia), still very cool, second was a second league team in Ghana (even better) and third one i got was a bayern. If it goes on like this, i am never giving up the subscription. Love your mystery boxes, cant wait for the next one to get here!

Shirt came quickly & good quality. Only issue is that friend ordered at the same time & received the same shirt but perfect otherwise