Motiv Tracking Order Status

Same here. Ring stopped working and told that after Brexit the refund could not be made as before as "distribution company not carrying out refunds". You can refund on a credit card at anytime so this is clearly wrong. Also said to have selection staff in office but I am on list for action - this was 18mths ago and still nothing. DO NOT BUY FROM THIS COMPANY would be my advice.

Scam company. Last year in October 2019 my ring stopped working. I emailed Motiv and In December 2019 they finally said they were going to send me a ring since I was under warranty. Fast forward to March 2020 and not only had I not received my ring, but they told me my ring was 'stuck' in a warehouse and they couldn't send it yet. It's now September 2020 and still no replacement ring.

No refunds or returns despite warranty. I usually don't write a lot of reviews let alone a negative one. I loved the ring when I first got it though it is quite pricey. Around 8 months in the battery life went from 4 days to less than one day. I was given a code to order a replacement which was great until I realised that the website won't allow new orders. I contacted Mymotiv directly to order a replacement as I was still within warranty and £200 is quite a chunk of money. I was told that as they are no longer operating in Europe the will not replace NOR refund. Which is strange as the original one I have ordered was sent from the US as well. In other words "sorry you just wasted £200". I would understand that they can't package or send it due to the current situation but online banking should still be available for a refund. Poor explanation and service.