Billie Tracking Order Status

I reached out about not receiving my order yet and my change of address, and they shipped a new order to my new and existing home address. They were quick to respond and very nice!

I purchased Billie refills from Amazon as I needed then asap. Normally my daughter purchases them directly with Billie. I called Billie first as this was the first time in years that their product didn't perform. They weren't interested in discussing the problem at all. The rep advised to contact Amazon. If you're truly concerned about product performance and customer retention, speak directly with that consumer that has an issue with your product. Without satisfied customers you have no business. Apparently Billie is so big now, they can't take the time to deal with their consumer. As of today, I'm pleased to report that Billie did reach out to me & has made the unacceptable purchase right. I'm very happy to see that they do resolve a bad experience.

It was ok. Couldve notified me of invoices is one thing im concerned of

I never write reviews here but I'm thoroughly fed up with Billie's "subscription" service. I've been using Billie razors for years and I love them and their shave foam and body buffer bar. However, once you set up a subscription Billie will just charge you when the time comes, without sending out a courtesy email first asking if you're ready to be charged for an order or if you want to make any changes or skip a shipment. I've emailed them about this before and the service rep said "Yeah we can definitely send you a courtesy email next time" but they didn't. So I've had to cancel my "subscription" and since there's no way to just place an order without subscribing (seriously, why not??) this means when I need more supplies I'll have to create a subscription, let it ship, and cancel that subscription. It's so irritating.

Good products. Poor customer service. I had a refill subscription plan set up but the refills always ship without any email telling you they are going to ship and giving you the option to change the ship date or skip a shipment. So I would try to remember on my own but half the time I couldn’t get the website to work on mobile or desktop to change the subscription ship date. I had to email customer service to ask them why their website wasn’t working. Instead of answering that question they just changed the ship date on their end which didn’t fix the real problem. I also asked why they didn’t send an email ahead of ship date like other companies with subscriptions. The customer service rep replied and said, “sure we can send you an email ahead of time” which seemed like a bizarre response. I was skeptical that they would and they did not. So after the next shipment with no warning I canceled my subscription. I don’t remember exactly what I had to do but I do remember it was excruciating trying to figure out how to actually get it cancelled, but I finally did. Now three months later I just got another email that my subscription order has been processed! I logged into my account and it still says my subscription is inactive but for some reason they have processed it anyway. Waiting to hear back from customer service again but what a nightmare.