Museum Selection Tracking Order Status

Ordered items for Easter in early March and one item arrived promptly, the remaining two Russian Mini Egg filled tins have yet to arrive. This is despite phoning on Friday 7th April and told they have been despatched and would be delivered today (Saturday 8th April), needless to say they have not arrived. As these items are for Easter gifts I am going to have to go shopping on Sunday for replacements. This is extremely disappointing and I should have been told there was an issue. Not impressed

I am always extremely happy with the quality and wide variety of items at Museum Selection. I also have to say how excellent their Customer Service is. I recently received an item that was not quite as required. On contacting the company, the correct one arrived the next day. In fact, I received another a few days later! When I reported this, they apologised and insisted I keep both. Exemplary customer interraction.

Ich muss meine negative Meinung zu dem Shop Museum Selection etwas revidieren. Nach meiner glücklosen Kontaktaufnahme mit dem Team vom deutschen Kundendienst setzte ich mich mit dem Team vom englischen Kundendienst in Verbindung. Dieses Team reagierte SOFORT und veranlasste umgehend eine Neuzustellung des defekten Produkts. Ich würde also jedem raten, der der englischen Sprache mächtig ist, sich direkt an den englischen Kundendienst zu wenden, der doch noch ein anderes Verhältnis zum Kunden hat und wenigstens um eine Lösung des Problems bemüht ist. Den englischen Kollegen sei Dank; daher zwei Sterne mehr!!!

I bought a blouse and a dress from this website. Blouse was okayish!! Dress was beautiful. I loved it and put it away to be ironed. Some days later when I was ironing it I noticed some small labels embedded in the fabric. Impossible to remove. I contacted the company for an exchange and straight away they sent me a returns label. I posted the dress back. 10 days later I contacted them to ask about the exchange. They told me that a refund would take up to 14 days. I reminded them that I wanted an exchange. 10 more days later I had to contact them again. One email came detailing that a dress was on its way to me. Second email told that no dress was left in stock. Such lousy approach to a simple exchange resulted in me not getting the dress I wanted. I asked for a refund which arrived in the form of a cheque today, angering me further. Who refunds their customers with a cheque when they received money through a credit card. I am very disappointed with this company. Upon my above review the customer service contacted me immediately asking for details of my order and they offered discount which I accepted towards my previous order. I am impressed with their quick response to the review but it shouldn’t have come to this. Nevertheless, they acted quickly and apologised. I hope that their return service improves.

I have had several purchases from Museum Selection. Quality items