Mulberry Tracking Order Status

The customer service is shocking , I placed an order before 2pm Friday and still haven’t had a dispatch email . I spoke to live chat who said they would put order on express shipping as I need for my holiday on Wednesday, and she would get back to me but haven’t heard anything since , I’ve called and emailed and no reply . Considering this is a high end company i find the lack of customer service and speed of postage is crazy . I will probably have to return items as won’t be here in time . On page says offer next day service but no where to be seen check out

After receiving an on line order from mulberry ( despatched from Regent Street ) when opened, the bag was in a tragic state. Scratched down to the base metal on the handle and no protective plastic on lock. Unbelievable condition, so much so photos were taken to record the terrible quality. It was immediately returned and thankfully our money returned. Customer services, well, good luck on that one. I decided to go to the Mulberry stand situated in John Lewis Nottingham. They ordered me in a bag, it was checked and in perfect condition. The staff in the store are outstanding. Customer focused, pleasant and made the experience of buying a luxury product an absolute joy. Mulberry, John Lewis Nottingham. I’ll be shopping there again.

The lock on my 10 yr old Bayswater handbag broke. I contacted the Bond St store who logged my repair. I took the bag into the store as there were GPO strikes at that time. They did tell me that it may be 14-16 weeks for the repair. I took a photo of the repair form but an email of the form & confirmation of the repair was sent to me within 24hrs. After only 3 weeks, the store emailed me to tell me my bag was repaired. The store arranged DPD to deliver the bag & it arrived within 48hrs. Throughout the process, communication with Selma at the store & the repair centre in Somerset was excellent. I am very pleased to have my bag back, with a new shiny lock. It has also been conditioned & polished so looks like a brand new bag.

I have no idea what’s going on with Mulberry online lately. Quality of products remains at a high standard expected of the price tag, but the customer service is just shocking. Massive delays and disjointed shipping. I would not buy online again. Go to a store, see the item in person before purchasing and deal with a sales assistant face to face. It’s not worth the risk otherwise.

Well I wrote a very negative review recently so wanted to provide some balance. I ordered a sale item earlier this week and it arrived promptly today. Lovely quality. I hope this means Mulberry have sorted out their difficulties.