Mountain Bikes Direct Australia Tracking Order Status

A store dedicated to mountain biking, by great people who are good to deal with. They have a lot of items that are hard to find elsewhere.

I have ordered a number of items from MTB Direct and all arrived as expected. Recently a product arrived missing a bolt. I emailed them and the same day they sent a replacement which arrived within 2 days. Mistakes can happen, the way in which they responded was faultless. I will always buy from MTB Direct!

Good products and good prices. Okay shipping. Good to deal with regarding returns / faulty items.

My son bought a knee pad but was too small. Initially, I thought the return process was a bit odd, but when I went through with it was rather simple. And the staff even express out a bigger size before I actually return the smaller one. Very impressed with the post-sales service. I don't understand what the other poor post-sales service on the other reviewers

Ordered a Beto digital tyre pressure gauge among other things. It was total rubbish, which gave me a chance to test MTB Direct's customer support. Received a prompt and detailed response from Ian who explained that replacement products were in very short supply due to new safety rules on button cells. I was offered store credit or a refund on the gauge. This is the second gauge I purchased, the first was bought last year also from MTB Direct and it failed after a few uses as well. I got refunds for both items. So apart from some inconvenience which wasn't the fault of MTB Direct, I have had fantastic shopping experiences with fast delivery even to regional Victoria. Prices are pretty competitive for an Aussie online retailer. Now that I've experienced their customer support, I'm even less inclined to shop elsewhere.