MSC Cruises Tracking Order Status

Not enough staff for number of passengers. Bars like a pub on cup final day

We left the MSC Virtuosa this morning after a week visiting Lerwick, Shetland Isles and three places in the Fjords of Norway. It was very enjoyable. There were a few matters less than perfect (eg having to use tenders to visit Lerwick) but the ship sailed from Southampton so most passengers were English speaking and good manners. The service in dining rooms and cabin staff were very very good. Food was good, sometimes better than good. A beautiful ship, quite stunning, extremely smart and clean. Good entertainment in the theatre and live music elsewhere (sometimes too loud for us). Very good value and the fjords, with the great weather we had, just fabulous. We will book MSC again and again!

Update. Have been in communication with company and had we paid £100 to see a doctor, and had COVID been diagnosed, there is an isolation package and room service and free TV service. The negative COVID test threw us. It was definitely COVID so perhaps a doctor would have realised the test was faulty. Hindsight is a wonderful thing. Caught COVID on the Virtuosa. Company couldn't have cared less. Staff were all lovely, but ship was too big, too many people. Very poor company policy towards sickness. Patronising response to emailed complaint. We were left to cope on our own, probably spreading the virus when we had to go to buffet. Ibuprofen cost £15 on board. Entertainment was excellent but very much a party ship. Music far too loud. Not for us. We won't travel MSC ever again.

Familie Cruise was redelijk kwaliteit prijsverhouding. Eten , entertainment enz was redelijk , maar het schip is te vol , veel te vol. De oppervlakte van de algemene ruimtes in het algemeen , vooral lopende buffetten stonden totaal niet in verhouding met de aantal passagiers ( hij zat vol ) 6349 personen. Normaal gesproken had ik ook zeker niet voor deze maatschappij gekozen , maar omdat je met je kinderen en kleinkinderen reist ga je voor het algemene. Daarnaast bij thuis komst ( daar aan kan MSC ook weinig aan doen ??? ) kregen we één voor één Corona. Ik ben daarom uiterst benieuwd hoeveel mensen dit hebben opgelopen , wij kunnen absoluut niet de einigste zijn.

Absolutely beautiful ship and the crew were fantastic and friendly especially I Komang Suardita, Putu Ardiawan and also Intan. A credit to MSC Virtuoso and I look forward to returning. Kelly C