Moving Help Tracking Order Status

I took their moving service and they cheated me, they host scam movers on their site and once they do scam they take money from them and ask customer to follow the scammers directly, since they already got cut form scammers they won't help customer to get their money back, my movers took payment code for 3 Hour and told me that I will get refund for 1 hour since they took just 1.5 Hour for moving and minimum is 2 hours, but it's been 1 month they never refunded me for 1 Hr and these guys saying me to run behind the movers. I raised case and called many times but they never refunded my money.