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Amazing customer service and very kind!

Used the Hammersmith branch for classes before lockdown. The rebouding class was fun but there was a column right in the middle of the studio which meant that you could only see the mirror from certain positions in the studio. After lockdown, some Frame branches reopened but not Hammersmith. I had a small credit (£20) in my account that I couldn't use as the other branches are not at all convenient for me (and I thought the online classes would be a waste of money). I asked multiple times for a refund but was told that this was against their terms and conditions. Surely when a branch is closed they should refund their customers' credit? The Hammersmith branch has now finally reopened and my credit has expired in the meantime. Would not recommend using this company for poor customer service and poor studio layout.

When they happen, the FRAME livestream classes have good instructors and represent good value for money. However, customer service is absolutely appalling. Come on FRAME - the only way to contact you is via an online web form? Really? Too many technical, administrative and payment problems for you to duck a proper customer service infrastructure.

I really enjoyed their online 'on demand' classes, but when it came to cancelling my membership they just ignored all attempts of contacting them. There is no option to cancel online, just to send a message, which they then don't respond to. Had to cancel directly through my bank.

Love love love. Used to go to the Farringdon studio but have moved to livestream and on demand now. Love the range of classes and instructors but have Brendan and Julius as personal favourites. The customer service has always been good and the product is reliable. Totally recommend!