Morphe Tracking Order Status

Amazing experience when something went wrong. I asked advice from morphe customer service regarding a shade of make up. I ordered on this advice and it arrived 2 days later . (Morphe are always very quick with delivery) However the shade recommended was way off from my usual morphe foundation. I emailed customer service and got a reply straight away. They immediately offered me a refund , or pick another item and also to keep the unwanted foundation I had received no need to send back ! No arguing or asking questions, simple as that , the item has already been despatched to me today. I was surprised to read some negative reviews on trust Pilot, they bear no resemblance to my experience and I have used them a lot . I noticed that some of them are from up to 7 years ago so things must have have changed .

Use to shop in the I Nottingham store all the time but feel like the service has gone downhill just very pushy I use to always get served by a young man with the best product knowledge and skill set I dunno if he no longer works for the company or that store but just gotta said such a loss for the store product knowledge and his service was the best I've had at a Cosmetic store or counter not sure what his role was in store but always welcoming and would show me all the new launches

What excellent customer service I received recently from the team. Following a defect with my USB, Morphee were happy to replace my product in no time, allowing me to continue using my lovely sleep time aid. Thank you once again for all your help and co-operation.

Diabolical customer service I ordered a brush set in a case the MUA Life set. I realised that the zipper on my case wasn’t fastening properly, I contacted Morphe explained the issue with someone called Shakira. I Was asked to send pic of case and barcode and LOT number. I couldn’t find the LOT number not on case not on the cardboard sleeve that was on the case. I was then asked to send a video of zipper which I did. Got no response from Shakira and disgusted at the way I’ve been ignored I paid for the set in good faith. They obviously don’t appreciate my custom and I doubt I’ll shop with them again. Shocking EDIT - my query was resolved in the end and a replacement was posted out finally this saga is over and I’m happy.

I was a little wary to order from Morphe after reading some reviews, but I could not resist the 40% off flash sale they were having off already low prices. I placed my order 12:30am Saturday the 14th and received it already today Tuesday the 17th! I am beyond pleased! The palletes were so well packed and all arrived in perfect, unbroken condition. And they are even more beautiful in person.