More Telecom Tracking Order Status

I changed my mobile plan with the Commbank Yello offer, after using them for two months, price was increased. I still used them until the offer was over. Then I was transferred my mobile plan to a new provider before the more mobile plan got finished, but their website told me that no need to cancel plans until you transfer your plan, so I kept my service plan until they got ready to transfer, and then their service transfer was delayed until next morning. Few days after they sent an email to told me to bill the next whole month of plan whatever I never use their services, that’s crazy! I try to contact them about the issue, but, reply, it’s not their problem, so I need to pay them. Don’t think about they are supported by Commbank and you will get a bad experience.

Nothing wrong with the technical side of their service but when I changed my plan to start using them, with the Commbank Yello offer, I was told verbally and then by message that they would cancel my existing service with my current provider and was told specifically not to do so as it could interfere with the changeover. I later received a confirmation message from them that my new service was active and that they had cancelled my existing service. I was then charged by my old provider in full the following month and when I contacted them, they had no record of any cancellation request from anyone so effectively I paid for the same service form 2 different providers. When I asked More about this, the attitude was, effectively, it was my problem and not theirs and I should try to get a refund etc. from my old provider. They would not even acknowledge that a mistake had been made. I did contact my old provider who then gave me a better deal than More was offering so I simply cancelled with More - didn't seem to bother them at all.

I would never use this scamming line ever again and suggest all not to either. I changed over from them but even to though it’s technically prepaid but en ur data finishes it makes u postpaid and u cannot change the plan before finish of month or anything even though u r ready to pay upfront. Their network is rubbish went to Grampians and half the time they have no network at all so is the highway from Adelaide to Melbourne. Then I bought 3GB data for 12+ dollars for a day when my plan kicks back on 23 and today is 22but I cannot gift to my wife from there just for a day we have to buy data for both the phone which is $25. scammers

Very good prices, amazing customer service, and high-quality internet. Thanks

They were advertising a phone plan which was rubstantially cheaper than my long-term provider so I made the switch. 7 months in to using more.com.au and they doubled the price of my new plan. Of course they send me an email notifying me from a do not reply email address saying I could be happy about it because I got an extra gigabyte data they didn't even offer me alternatives so now I'm looking for alternatives. I have their NBN services as well and I'll see how they go.