Moov Tracking Order Status

I have left leaving a review because I wanted to see if this company would respond back to me from the communication I sent them ! I like everybody else on here have ordered a Moov Tracker, in fact I was that stupid I ordered two ! The first one I ordered I received a email saying the item was sent with a tracking order number. I have tracked this order and it comes up as a delivery failure (no reason given) This is according to Singapore Post who I have contacted without any clues as to where or if I will get the tracker ? I have also contacted the company on more times than I can count! Every time you contact them you get the automated email and nothing else. They never acknowledge your communication apart from the automatic response. So for this first one it looks like they have my money and I don’t have the product I ordered! I then by my stupid mistake thinking I would receive a refund for the first order ordered another. This time I have received no confirmation that the item has been sent. I also as like the communication for the first one received nothing back apart from the automatic email acknowledgement. So I have come to the conclusion that they take your money and then refuse to give you a refund or the product! My advice to anybody who is thinking of buying this through their website is……………….Don’t ! Unless you want to give your money to these thieves !! The only positive about this device if you can get one is it’s cheap and good for my swimming, but don’t buy it from the company unless you want to give your money to these thieves !! If you want one do as I have and wait and see until one comes up on eBay and buy it cheaper and not lose your money! Do not trust this company unless you want to give them your money !!

The devices they sell (activity trackers) are quite a nice concept. However, the company has become inexistent. The purchase of their device is fully automated so it seems working. But the shipping took 3 months for me. Anyhow the device was dead on arrival. I wrote to customer service 5 times over 4 months, got eventually one reply and a new shipping. Worst of all, the app does not work anymore. It keeps crashing. There does seem to be any reply to customer complains. In my opinion, this owners of the company have moved on and no on is taking care of those products. My advice: even if you look those designs and the product concept, stay away from it.

I purchased a Moov HR Sweat, but when I recieved it it was faulty. It would not power up unless it was placed in the charger. Changing batteries did not work. I tried to contact support, they replied first with a standard reply telling me to check if the device is connected to bluetooth. Of course is it connected, they didn't even read my question. When pressing for warranty they went silent. I sent some follow ups, they took their time, maybe 1 to 2 months before a reply came. And then they ask me for my order number which is the first thing I wrote to them. A year has passed, I written them off. They sold me a broken product and they dont give a * about it. This is the worst support I have ever experienced. I would stay as far away from this company as possible.

Extremely inefficient delivery service.

Good product and they update always their apps.