MONSOON Tracking Order Status

excellent quality perfect fit. Arrived in time .and beautiful dress. Would recommend it to everyone. Thank you.

I still have items from 20 years ago, albeit I csn no longer fit in them sadly. The skirts and dresses I purchased, always garnered positive comments and questions about where I got them from. These last 5 years or so, Monsoon has been parading 'The Emperor's New Clothes' far too long. Awful designs and patterns. Print reminiscent of every table cloth spec going. Wild and unrecognisable floral prints and worst of all constant stitching fails. I have to regularly stitch a lot of my Monsoon wear. There was a time I couldn't wait to spend my reward vouchers, but now, I no longer care. Still appreciate the range and generosity of sizing across materials. Oh and when you use models to advertise the clothes, at least put them in decent looking footwear or none at all.

I wrote after buying two jumpers to request spare buttons in case they were needed (they should have been in the plastic bag attached to the inner size tag) but were missing- told by monsoon, in future dont write via head office customer care dept as we dont have a live dept there - and then and we dont supply spare buttons either by request - they hadn;t even supplied them IN the actual garment bought either!

Excellent customer service. Billy, one of the assistants in the Walton on Thames, helped me pick the best top. I was really impressed by her and I would recommend the store. Beccy.

I ordered two sizes and it was very easy to return the size I didn’t want and the refund was really speedy.