Monro Muffler Brake And Service Tracking Order Status

Made an appointment for inspection and oil change. Oil change was fine. Was told the car needed brakes and rotors which was grateful to know. Who wants to drive a car with issues. Thought it was strange since they were replaced about two years ago. Was told the pads were separating from the backing and the rotors were too thin for resurfacing so all had to be replaced. They estimated the cost was around $1500. Could not verify either issue when I replaced the brakes and rotor myself. One of the rear brake pads was a little more worn than the others from a stuck caliper pin but in my opinion everything looked fine. When I took the car back for the sticker and questioned their analysis of my brakes and rotors showing them the parts I took off the car, they admitted their analysis wasn’t correct and told me the person who inspected my car was let go. At first, they said there were no issues with the parts. When asked to return with the parts for measurement they determined one rear brake pad had a crack and would fail inspection. See their measurement record below. I was given the sticker free of charge and told the manager would call me. When the manager called, I was offered three free oil changes. My car takes regular oil so this is about $120 worth of oil changes. I declined the offer and was told someone from Monro corporate would call me. I waited a couple of days before I called the store. They gave me the number of the corporate office. I called and left my number with guest services. Still never received a call. From dealing with this location, I overheard some conversations that it sounded like I was not the only victim of this employee. Wonder how many others experienced fraud from this location? They really don't mean it when they add the comment to call. I could never get through to anyone, so I tried the AG office. See their response below. There is no penalty for cheating people especially in a college town. They can just count on new customers. The response from the AG office warned about the mail being confidential, but overall read like this - To Whom it concerns, We apologize that Mr. Billett was unsatisfied with the inspection that was performed on his vehicle however we would not be refunding Mr. Billett for the brakes that he purchased and installed on his vehicle himself. There would be nothing we can do here at guest services regarding this matter.

Monro in Wexford PA TERIBLE! blackmailing us! they did the inspection on my wife's car. 2016 Hyundai Tucson with 39,000 miles. They tried to take advantage of her because she does not know about car maintenance!!! Found that front brake pads have to be replaced. We replaced the pads 1 yr ago!!!! anyways or we replace tha pads or no sticker! so I asked via phone how much for 2 front pads + labor. They offered 3 packages: Silver at $139, NO WARRANTY OF ANY KIND NOT EVEN ON LABOR!!!! Gold at $199, 1 year warranty Platinum at $239 life warranty (i bet with a lot of disclaimers.....) I instructed them to move forward with silver package 2 minutes later the manager called me asking me if i do understand that there is no warranty I said yes. I confirmed to move forward with Silver At this point he said that they cannot keep in store the super low quality pads included in the silver (so he is selling poor quality brake pads!!!). He said they can keep in store only the Platinum package pads. Silver and gold they have to order thus the pads will not be arriving today thus inspection will fail . Baseically he said that if we do not go to Platinum they have to order the pads and the car will not pass inspection!!! I asked if he was blackmailing us! He said this is what he is instructed to do!... not his decision... he is the manager! So i said that we have no choice other than to take the platinum because we need the car and we do not want to pay inspection twice!!! he said yes! So I instructed to move forward with platinum informing that we will never ever use their services in the future. I said again this is blackmailing! After few minutes my wife called me telling that they approached her again and offered to install the gold package ordering the brakes that will be arriving in 30 minutes!!! Ashamed! will never go there again!

Work is great and customer service is awesome would recommend I want to the one in saugerties ny there awesome

I needed brakes - they were grinding, and I just didn't have a chance beforehand, and everyone else locally was booked, so I went to Monro in Johnstown, NY. This was Friday. They were not going to be able to complete the job until Saturday, and I had a wedding to go to, so ok... finish on Saturday. Diagnosis - new pads and rotors. First, I'm sure the old rotors were fine. This is a 2018 Equinox, but fine... replace the rotors along with the pads. So I arrive on Sunday to get the car, and I see a charge of $134.99 for "Brake Fluid Exchange." I am not a mechanic, but there was ZERO REASON to touch the brake fluid. ZERO. I asked the manager about it, and he said, "it will help your system and extend the warranty." I did not approve of this, and it was not necessary. I will ***NEVER*** go to Monro again, and I have filed a complaint with the NYS Attorney General.