Modloft Tracking Order Status

This company is a scam! There not only the product is useless but will damage your house

I should have checked Trust Pilot sooner! I ordered a Netta outdoor set in April and spoke with a person at their store. I was told it would be charcoal gray and arrive in 3 weeks. Well...they charged my credit card right away and then postponed delivery 3 times. At long last, today we received the set in the wrong color and were told it just looked different on-line. It was khaki green - not gray. I asked them to take it back. Now they are going to charge me $299 plus 20% re-stocking fee. Highway robbery for their lies and postponements. This company should go out of business.

Horrible company. I placed an order for a couch. They charged my card and it has been weeks and they keep postponing shipment. No reasons given. Every week I call, they tell me “it will be shipped next Monday.” I will never do business with them again. Stay far away

I am a designer and bought an outdoor ping pong table from Modloft for a client. In less than a year, the table is chipping and falling a part. Because I purchased the table a few months before i installed it at my client's site, Modloft stated that it is outside of the warranty period and they will do nothing to help me. I now have to replace this table at my OWN cost because I take care of my customers even though Modloft DOES NOT. I am so very disappointed in their apathy and unwillingness to find some type of solution that would work for me and my client. This table was more that $4000 and they just shrug and say 'it's out of warranty'. Worst customer service and products don't perform. I will never purchase from Modloft again and if you are smart, you won't either....!!

Ordered an expandable dining table from here and after a few days I noticed there was slight damage to the table. Without hesitation, they arranged for a replacement tabletop for me in which both time the delivery was further damaged than the original table. They continued to communicate with me regarding the replacement and ensured that the table was packaged in a manner there wouldn't be any damages. It may have taken 6 months (due to backorder) for me to get the table.without damage, but well worth the experience and wait with the service Modloft provided me. The Astor Dining Table is even more elegant in person