Mobit Airport Parking Tracking Order Status

I booked through the Mobit Airport Car Parking website for The Timber Yard Airport Car Park & Ride in Essex, for airport transfer via shuttle bus to Stansted Airport on 02/09/24 to 07/09/24. The Timber Yard Park & Ride is listed on the Mobit Airport Car Parking website. My confirmation email had a heading of Mobit Airport Car Parking. Upon return to U.K., I complained to Mobit about my experience with Timber Yard Parking, but Mobit tried to claim they’re just the booking agents & don’t personally move the vehicles themselves! I KNOW THAT! They treated me like I’m stupid. I have emailed MOBIT twice to complain & numerous chats online & even rung them on their contact number, but these 2 companies aren’t professional at all. A man answered me very casually & told me AGAIN, they’re just the booking agents, I asked him to listen to my complaints, whereby he ended the conversation by stating he would tell his manager & cut me off! Needless to say, I haven’t heard back! The Timber Yard Airport Car Park is in the Essex countryside & at 3.30am in pitch black darkness, not easy to find AT ALL! On my confirmation email, it just stated Garden Centre, Epping Road, North Weald, Essex, CM16 6RZ. My satnav said I’d “arrived at my destination” but I was in the middle of nowhere! I’d had to ring 30 minutes before arrival at the car park. But had to ring back because I couldn’t find the garden centre, no name of the Garden Centre was mentioned in my confirmation! I’d passed 2 garden centres almost opposite each other, but which one was it?! Man said it’s Ashlyn Garden Centre, so I turned around, but it’s very difficult to find when closed, in darkness & no sign stating The Timber Yard Airport Parking. It’s behind the garden centre, down a long bumpy dirt track & in a kind of field. There was a barrier but no lined parking bays or security lighting, just total darkness. Not secure enough. Man took our details & told me where to park amongst other cars there. We had to load our luggage into an older type 6 seater minibus & not a 4 seater shuttle as stated in the confirmation! Confirmation stated the need to pay £10 cash per car to the driver before leaving the car park & on return for the airport levy charges. But on arrival, the man had a hand held card machine & said it was £15 payable now for the outbound & return journeys. No need to have got cash out the atm! Cheaper though so a bonus. Confirmation said £5 fee to keep car keys with you, but man said to take car keys with you! Lots of cars were arriving, only 1 man taking details, payments & showing you where to park! We waited for over 35 minutes for the minibus to be filled with 6 passengers. 2 other passengers were complaining they were going to miss their flight! We were told by RyanAir the day before, that due to security staff shortages we need to arrive at Stansted airport 3 hours before flight. It takes about 20 minutes usually to board an airport shuttle bus & leave for airport! We kept telling this man that we needed to go, but he kept saying “ok”, nothing happened & he ignored us after a while. Eventually a driver got in who was non-communicative, atmosphere was silent & very tense. The employees were either Eastern European/Russian, but he could’ve been pleasant, even if he didn’t speak much English! He drove very fast & took us about 35 minutes to get to the airport because the car park was so far away! Website said about 20 minutes to Stansted Airport! Return flight was delayed. I messaged & rung the driver as told to do & driver very pleasant this time & said he’d wait for us as long as he could. Just as we were coming through the nothing to declare customs channel, an alarm went off & security shut the gate, I rang back & told him & he’d got 2 other passengers by then & he asked them if they would wait 2 minutes more, but they wouldn’t, so I said ok, go. Driver apologised & said he’d be back in 25 minutes. 2 minutes later we were waiting at the pick up point, so wished the driver had made these other passengers wait as we were very tired & we had to wait for the minibus to be filled on the outbound journey! 35 minutes later driver arrives but couldn’t find him easily, it was a 4 x 4 car this time, very nice but he’d 2 other passengers in the car & so a bit cramped. Took another 35 minutes back to the car park. On return to my car at 11.30pm I find my car absolutely filthy, covered in some dark dirt, I took 26 photos of my car, I was furious. I’d had my car valeted 2 days prior to the holiday! We could smell muck had been spread over the hedge from where my car was parked, but couldn’t see a field before or then, as it was dark! I complained the next day as too tired then. I want compensation to get car washed/waxed again. Timber Yard Airport Park never ring back, given manager’s name, number & email, but he pretended it’s not him!

Booked for Heathrow T3 was not told that the cost did not include the parking tickets to get in to and out of the short stay car park so additional £15 on top of amount charged. Complained to Lion Parking totally ignored Mobit just kept saying you need to pay the ticket price yet they dont state that anywhere in their paperwork. I would not book with them again.

I'm sure it's fine to use if nothing goes wrong but this company is a booking agent and they do not check / care about the professionalism or standards of the companies they are referring you to book with. Then when an issue arises, they just stand back and say you need to contact the company themselves that you booked through as they are just the agent.

MOBIT Airport parking is the best Airport PARKING company.. This company is generous and friendly. I had problem with one of their Airport meet and greet co. Universal Parking. Which went bust while we were on holiday. It was very bad experience. Mobit Airport Parking I paid money to.. They were generous and REFUNDED me the amount I paid to them very friendly and genuine company. Thank JOHN. Hasan ..

Well well well, what can i say.. 5* service, I called them 20 minutes prior too reaching the location, by the time i got there, they was already waiting for me. Quick and efficient handover, I got back to the U.k i called them up soon as i got my luggage, they told me which car park and floor to go too, by the time i got there the car was there ready for us nice and warm. Couldnt recommend these guys enough. Not the first time using these guys & certainly wont be the last. Thank you so much