Misen Tracking Order Status

I appreciate a company that stands behind their products. I have purchased several non stick pans as well as a carbon steel wok from Misen. I love the carbon steel wok, it is of good quality and cooks well. However, I was less than satisfied with one of the non stick pan as the surface level was not even. I reached out to the company and after sending them a video that proved how uneven it was, they offered me credit that I could use to replace the pan or purchase another pan. I chose to get a larger pan and that pan has worked great. I am overall very happy with the way the company resolved the situation and would buy from them again in the future.

Amazing company and products even after having a slight issue with the product Misen rectified the problem quickly and efficiently Fantastic customer service extremely fast respons can’t fault them at all A1

I am an experienced in-home cook and baker that has used the same set of German knives (Starts with H) for 30 years and decided it was time for a replacement. I purchased the three piece set and the serrated knife. They are incredibly sharp, well balanced and sturdy. Be aware when sharpening, they have a 15 degree blade angle, which is more typical of Japanese knives. Non stick pans (8 and 10 inch) followed the knife purchase. They cook flawlessly and I suspect those with complaints/defects didn't follow the instructions to not exceed medium high heat. Customer service is superb. I recently noticed the tip had broken off my Chef's knife. I sent an email not expecting it to be covered under warranty for accidental damage, but inquiring if it could be repaired. Within 12 hours I had a response asking for a photo of the damage and hours after that my new replacement Chef's knife was shipped. Great products, reasonable prices, great customer service. I'm a Misen customer for life.

I love the way these knives stay sharp and even if I have to sharpen them alittle, they still cut the same as the day I bought them. I have the 4 pc. set and I find that Misen knives are even better than the first set of knives that I bought many, many years ago.

Good products