Mid West Boots Tracking Order Status

Bought thorogood boots just over 5 months ago they have already ripped at the seams. 1st pair I had lasted 4+ years that's why i bought the same. Well Midwestboots.con says since it's been over a week I'm responsible for S&H. They will attempt to fix the boots 1st, if unfixable they my be able to send a replacement but it will take 3-6 weeks. These are my EMS work boots I cannot be without boots for that long.

They lie about return policy. Had to spend over $40 to return boots that killed my feet. Then they wouldn't return my emails or phone calls. Finally after numerous attempts find out they won't do anything for me because I wore them for a few hours. Biggest rip off in the boot world.

Boots were over $250 and gave my wife bad blisters after only 15 minutes of wearing them. Tried to exchange them for a larger size and we were told that we were out of luck. There is literally just a single smudge on the bottom of 1 of the boots, but that means it is in "non-exchangeable condition." I called 5 separate times because apparently, "I had to speak to a specific person about this issue" and that person went home early one day, then was sick the other day, then didn't come to work a 3rd day, ect. But when I finally got on the phone with them, they didn't offer any additional info. They just told me "I don't know why they told you to speak with me. They aren't exchangeable." Waste of my time and a huge waste of money.

Great customer service. Easy return and fast shipping. I got my exchange pair of boots 3 days after midwest received my return.

Purchased Thorogood work boots. The fit was too big so I exchanged them for a smaller size with no issues. Good price on boots. Would buy from again.