Michael Stars Tracking Order Status

If you buy from this company and make a return you will wait 4 weeks for your money.

Customer service is sub-par to say the least. Paid an additional fee to have my item arrive in 3-4 business days. I ordered last Thursday and it is now Wednesday and has yet to ship. Customer service keeps relaying it is probably lost in the UPS facility. UPS says they have not received the package and a simple call from Michael Stars could rectify the situation. They continue to bury their heads In the sand and do nothing. Beyond frustrated! Update…UPS business manager relayed Michael Stars held on to my package for 5 days before releasing to UPS even though i paid $15 for 3-4 day shipping.

I wish I had checked reviews on Yelp, Trustpilot, and other sites before buying from this company. I returned an item, which was confirmed received on 7/22, and it's been nearly four weeks with no refund in sight. Despite countless attempts to contact customer service and leaving messages, I’ve received no response. I’m now forced to escalate this to my credit card company, and it could take weeks, if I even get my refund. This level of dishonesty has left me furious, and I will never shop here again.

Horrible online customer service! First time ordering from this company. Ordered two tanks each at $68.00. Received the order on 7/11/24. The one tank “Maya” style was twice as big under one arm than the other side and had deep creases throughout. I went online and saw that the other tank I ordered “Nelly” went on sale the same day I received mine. I tried to reach out 4 times! Through email, phone and of course no chat available. I finally got a response today and all they said was sorry we don’t do price adjustments. Nothing in regards to defective tank. Awful company. Should have read all the reviews here before ordering! Never ordering from them again.

I highly recommend Michael Stars. I was super impressed with how my items arrived..in a nice gift box and boxed in a larger sturdy box. I got three basic tees which fit great and are super comfy! I am excited to buy more items from this company!