Michael Kors UK Tracking Order Status

Waiting for my refund almost over a month. They sent an email about the delay on the 7th of February, but no update since. If they won't transfer it until the end of this month I will contact my bank to resolve this issue. Absolute joke especially from a well known fashion brand. UPDATE: I have received my refund

I'm shocked at the bad reviews here as my recent experience has been nothing but positive. I placed a order for a bag in their sale on the 6th Jan. (A 40th bday gift from my sons). It arrived via DPD on the 11th. Full tracking throughout. I love my new purchase. Its beautiful, well made, came well packaged.

Excellent customer service by the sales girl, Tania (Ukrainian) ashford designer outlet. She was very polite and humble in her service and rendered exceptional service

Reading the reviews I can see I have experienced the exact same problem with returns that other reviewers have. On previous occasions I have not written a review but as this time I returned 2 items at 2 different times and had to chase numerous times for monies to be returned I decided it was time to let others know. This time I waited nearly 6 weeks for one return to be refunded ( I had actually sent a parcel on the same day back to Tommy Hilfiger who refunded in 5 days !!) and then another parcel a couple of weeks later which although I had the same excuse as a previously reviewer that there was an IT problem ( don't believe that at all), when I contacted the same customer service person on the second parcel and said could she chase I was told to wait until the full 14 days was up even though the timescales had been so poor for the first refund. No surprise the second refund did not come through so yet again I chased. This time no acknowledgement email and apology for the inconvenience just a refund. Rude !! For a company of such stature sort your customer service out it is terrible, and I have told them. I am with the other person I have very little confidence in buying from this company again which is a shame but I just know that if I return an item I am going to have to spend my time chasing for payment as I am sure they don't pay until customers chase !! Extremely unprofessional and been going on for years.

I’ve bought several handbags off their website this year & I’m really happy with the quality & service. The handbags are absolutely beautiful & they’ve all been delivered within days of purchase. Will definitely use them again