Miaou Tracking Order Status

I wish I had read the other reviews here first before shopping at Miaou. A top I wanted was pre-order and I saw their return policy of 14 days after order placement (not after being received), so I emailed to ask if I could receive an extension due to the pre-order BEFORE placing my order. They said sure, no problem! Well, I received the shirt and it didn’t fit. Emailed them back and asked if I could please return it and they said of course- but only for store credit. When I pointed out in the SAME email chain that the customer service rep who first answered me never mentioned that giving me an extension meant I would only receive store credit, they straight up lied and said that had always been the case. This is exactly why I wrote into them before placing my order, to make sure something like this wouldn’t happen. I’ll never be ordering from them again… incredibly poor customer service. Also, if you order during a “flash sale” they’ll tell you can only receive store credit for returns, despite their website not stating the difference between a “flash sale” and regular sale. They’ve had their summer sale going for weeks now and when I wanted to return items they, yet again, told me store credit only because it was a “flash sale”. “Flash” implies fast, quick, unexpected. You are auto-opted into sales like this without having to use a discount code, so you do not have a choice, you are forced into returning for store credit only during these sales. They’re so unwilling to return your money it’s almost laughable.

Bought three items using a gift card and the remaining balance on my credit card. One of the items was out of stock. They wanted to return it to a gift card instead of giving me my money back on my credit card, which is just wrong. When I brought this up to them they said “we have to return to a gift card bc that’s the payment method you used first.” What?? No company has ever said this, and of course I used the gift card first because I had to. It seems like a scam to not return your money to you. On top of that, I had to reach out to see why my order hadn’t shipped in a week for them to realize that the item was out of stock, but they had already taken my money. On top of that, one of the items I did receive had snags all over it. Don't shop here.

Even if you contact them about a problem before order shipping don’t expect them to be any help contacted them the day of order placement still couldn’t help me with address typo. Another reason to shop with small businesses and not these big fast fashion brands 150 dollars wasted

Have tried getting in contact with customer service but have heard nothing back . You only have 14 days to return item and when they aren’t responding to you that’s not help . Definitely do not recommend, useless customer service .

Super ! Je viens de recevoir mes pantalons de la marque Miaou que j'ai commandés sur le site partenaire. Le print est cool, ils taillent parfaitement donc optez pour votre taille habituelle, la qualité est au top. Je recommande vivement.