Mia Bella Couture Tracking Order Status

They have the best customer service I’ve ever dealt with for online shopping. I ordered a dress in olive green and the same day of ordering they called informing me that the manufacturer had stopped production of the color. They kept checking in with me until I decided on another dress which was very helpful considering the fact I’m forgetful and unorganized. They edited my order rather than canceling it so I didn’t have to wait for a refund while ordering another dress which was awesome. The dress came in a timely manner and was just like the photos! Good quality for sure. Customer service was so on top of it which made it a good experience.

Beautiful gowns, but staff was not helpful, had to ask for help, and as we was leaving over heard staff talking about another customer.

Beautiful dresses Just with more selection and colors

The staff and service were excellent. Only complaint would be the communication and process post-purchase. We ordered the dress Feb. 5th and were told it would be in in less than a week but took longer because it was sent to the wrong store (CA instead of TX). Then we were told alterations would only take 1-2 weeks which made sense since my daughter’s prom was very early (3/28). Called 4 weeks later and we were told it was being worked on “right now” and would be ready on Saturday (length was only alteration), Drove 50 min to pick it up the Tuesday AFTER Saturday and it was “being finished today”. They did offer to hand deliver it which was generous but it still wasn’t ready to be delivered until that Friday. Long story short, we finally received the dress on Sunday, just 4 days before her prom. This was very frustrating. It never should have taken 6 weeks. Thank goodness the length was correct since there was no room for error!!! I will definitely go back but I’ll be diligent about staying on top of things better.

My daughter and I visited today and we had a lovely experience. Elaine was very attentive, patient and made sure we had a great dress shopping experience. She has booked me in for a fitting and I’m looking forward to going back in for my dress. I’d highly recommend to any mothers of the bride or groom.