MerchNow Tracking Order Status

I got a damaged and misprinted shirt sent to me but when I contacted support Brooklyn, the customer support specialist was super understanding and made sure the issue was resolved, she sent me a refund, told me the ETA of when the shirt I want will be back in stock and is going out of her way to check on the quality of my order when I get a new one.

Bought a hoodie through merchnow that ended up not fitting the way i liked because it was a different brand than i had expected. Lucille went above and beyond to help me return the hoodie and be able to get one in the brand i wanted. it’s becoming rare to find companies that will do this so it was amazing to have someone help me get what i needed.

My tshirt was lost by USPS so I reached out to the customer service team. They were quick to respond and assist me with setting up a replacement order. Thank you!!

Lucille for customer service was extremely helpful and provided me with timely service to correct a manufacturing defect. I received my replacement LP within 7 days of emailing customer service. I appreciate the help and recommend purchasing from MerchNow. Their customer service team deserves recognition for their work. Shoutout, Lucille!

My record I ordered was damaged, MN had me reach out to route as I purchased the shipping protection. Route did not want to refund my order because they didn’t think the record was damaged enough. Brooklyn from Merchnow reached out to Route and got them to refund it for me. Thank you Brooklyn for going above and beyond for me!