MelissaAndDoug Tracking Order Status

Design your own headbands Sleeves very hard to get on

The toys are mainly good, but the customer service is non existent and it really lets them down. We purchased the fishing game for our daughter for Christmas, when she opened and used it it wasn’t like the picture and advertisement at all. The string was so short that not even our two year old could stand to play, despite the children in the advert being a lot bigger/older. The wheel to spin also advertised an extra number to what we had, they have clearly updated the design at some point but not bothered to change the photos and main advertisement of the product so you aren’t getting what you expect and not for the better. I tried to email them politely mentioning the differences and that it wasn’t quite as good as it seemed, based on the fact you have to sit really close but this was at Christmas and Ive not heard anything back I’m really disappointed that they couldn’t respond in any way. I went via their website to contact them so they would certainly have received my message. The majority of their products are good (from what we’ve seen so far) but poor customer service let’s them down, I’m very hesitant to purchase anymore items as if we have any issues I know they will ignore them!

M&D site was easy to order on and the gift was at my friend's door 5 days later. Very happy with the experience!

Great company to deal with! Any questions/concerns are addressed in a timely fashion Products are well worth the price# A go to for gifts for my grandchildren!

Excellent toys that can outlive your child. Melissa and Doug toys are durable and allow for lots of creative play. I buy these for my grandchildren and they are always a hit.