Medela UK Tracking Order Status

Pushes for subscription for code that was sent to email, put it in and when paying was charged twice and the order did not go through because now "code is invalid". No order, no discount, but still charged, twice

Terrible service. I needed something urgently and when it finally arrived I was sent the wrong product. When you pay a lot of money for a product you expect a better service.

I made my first order of breast shells and it’s been promptly shipped with UPS as I chose to collect it from a UPS point to save on delivery charge. The access point apparently moved and UPS held my parcel in their warehouse without getting in touch with me. I sent an email to Medela’s customer service and a couple of hours later they called me saying they got in touch with both UPS and the access point, and if I was happy to redirect my parcel to my home address. Then I received a call from UPS to confirm the address. Appalling service from UPS who delivered over a week later, but fantastic customer service from Medela! They solved my issue in no time (even if it wasn’t their fault) and didn’t have to pay any difference for get it delivered to my home address. I received my breast shells today and I’m very happy with my purchase! They were well packed and seems a very good quality product. Will order from them again.

The pump itself is great. I was nervous about returning to work but pumping milk is one less thing to worry about. I had mislaid a part of the pump and was devastated as I needed it ASAP, I am so glad I bought directly from them and glad I contacted them as they have helped me get the missing piece and it was so refreshing to receive excellent customer care. Thanks Lisa.

My pump arrived quickly despite the covid situation and even though I have had a problem since then the customer service has been excellent and Tracy C has dealt with this promptly for me and made me feel like nothing was a hassle. Thank you!