MDHearingAid Tracking Order Status

My experience with MD Hearing has been very successful so far. Everything they have promised they have delivered on. The ordering process and the delivery time was as stated. When I received my Volt hearing aids I was informed both by Email and Text with helpful videos and expectations of using a hearing aid.The users manual has been precise and easy to understand. I have only been using them for 2 days but couldn’t be happier with this company.

My inside the ear units arrived defective right out of the box and I called immediately. No answer, put in call que but unable to take the return call later. Tried 3 more days (not weekend) 7 days later, 5 calls & 5 emails with NO RESPONSE I am told that even defective items I must pay return shipping if not replacing. Why would I order another poor quality product???? How is this fair??? Stay with brick and mortar unless you want to be paying for broken devices.

After my $5000 hearing aids stopped working I decided to try these. I got a rechargeable pair and love them. They sounds just as good, if not better, than my old pair. They were also really easy to use and I didn't have to drive to go get them.

My mom bought some of these hearing aids and they weren't working for her. Every time I wrote them to say they didn't work, they just sent instructions on how to operate them. They make it very hard to get any sort of a refund!!! Also, it turned out they had been billing my elderly mom a monthly "service" fee. When I complained about it, I called someone on the phone and said I felt my mother was being taken advantage of. The "customer service rep" said "have a nice day" and hung up!!! Really. They ended up crediting us $10.38 for over $100 in service charges. Nothing for the hearing aids themselves, which are useless. Their product is sub-par and their customer service is even worse.

I paid these folks 999.99$ for a pair of core aids. They stated it would work with my android phone. It did not. They also stated free return shipping. Not so. I had to pay for that along with tracking and insurance. The hearing aids did sound very good but it would not work with my android phone. Today they refunded all of my purchase price only not my return shipping. Byron Jackson🐣