Maxim Lighting Tracking Order Status

I was not finding my order online and Chris answered promptly, was able to find my order with the customer no. And approve my return. He was helpful and efficient.

I installed the Vessel 3-light fixture, #2652, in my study. The instruction and parts provided were insufficient. The one-inch threaded nipples for mounting the fixture base to the ceiling plate were not long enough to accommodate a 1/8 inch thick ceiling medallion. No threads protruded beyond the fixture base. I had to purchase hard to find 1 1/4 inch 36 treads per inch bolts. Both mounting holes were drilled 1/2 inch from the decorative scroll extensions making it virtually impossible to hold the fixture base to the ceiling with one hand while screwing the tiny round nuts onto the protruding stems. After dropping the nut several times, I succeeded by using a small nut-driver with the little round nut shimmed in its socket. I had no instructions for mounting the lens to the threaded stem to leave sufficient threads at both ends. I had to experiment with the assemble separately. With the lens assembly on my desktop, using a straightedge laid across the top of the lens, I adjusted the lens retaining disk lock-nut until an equal number of threads (5) extended from both the ceiling mount and the finial ends. I then removed the lens from the stem without moving the lens retaining disk lock-nut. Then, I screwed the stem into its ceiling mount with 5 full turns and fixed it in place with its lock-nut followed by the lense retaining disk, lens, finial retaining disk, and 5 full turns of the finial-nut. The stem should have fixed hubs at the ceiling mount and lens retaining plate rather than movable lock-nuts. A few extra threads at each end would also give assurance of a secure mounting. As a driven analytical problem-solver with lots of tools, installation took 6-hours. I suspect that most people would have given up and returned the lamp. Except for these installation caveats, the light is of good quality and looks great.

Excellent service from start to finish. Lights to match those already in our new home were packed carefully and arrived exactly as stated. Instructions and all hardware included.

Great price and delivered quickly.

I have submitted my review on Maxim Light to you this morning. Please supplement it with my 5 star rating. I sent my review to Nick Roman in a reply email. If Nick Roman's email does not accept replies, please let me know, and I will re-send the same message to another email address. I am giving 5 stars to Maxim Light for the quality of their products and their service. My story with them is in my email to Nick Roman.