MaxiClimber (US) Tracking Order Status

Horrible customer service and defective unit. I bought a MaxiClimber XL 2000 and was not able to put it together as one of the knobs would not unscrew, making it so I could not put the unit together. I emailed/called them many times and tried everything they suggested but nothing would make the screw turn. I asked to get a replacement or refund and they refused to replace the defective item and said I could get a refund but I would need to ship the unit back to them. The box was huge and would be way too expensive to ship back. Their 30 day guarantee is only if you pay to get it shipped back to them and it does not matter if they item they shipped you was broken/defective. Nowhere on their website does it state this. Will never do business with them again.

I received my climber today on 2/14 and was very disappointed in the quality as well as there’s zero resistance on the machine.I called customer service and was told return shipping was my responsibility which is stated in the facts.Good luck finding this information it’s buried on the site.Its very clear that it can be returned within thirty days but nowhere on the site does it explain how to do this.I will never recommend this company to anyone it’s a very deceptive business practice to not have the return policy clearly written.

The machine is ok but the display is a joke, the pistons don’t maintain their resistance once they are warmed up and the thing that frustrates me the most is that you can’t buy the cross/crawl handlebars unless you buy them as part of a package. This package wasn’t offered when I purchased my machine. I can’t spend another $500 just to get the handlebars and I shouldn’t have to.

Maxi climber is junk! Stop selling junk! Don't like that it has lead and phthalates in it! Rollers are junk, starting to deteriorate after a few uses. Put out a quality product this product is a joke!!

The Maxi Climber XL is a really nice looking product. Assembly was easy (except for the pedal straps), and the company behind the product is great before and after the purchase. I would've like to have seen an electronic console (rather than rely on my own device), but other than that no major complaints.