Masterdynamic Tracking Order Status

End of February, I passed an order for a MG20 and I must admit that I was quite suspicious and worried about the website when they asked to check for my identity due to multiple on-line fraud. But finally the customer support was very serious and my order has been treated quickly after I sent them the elements they requested. I put 4 stars and not 5 in my evaluation because the product has been shipped to me in economy delivery, while express priority was mentioned on the site. Apart from that, the service was excellent, and the customer service quite reactive by email despite time jetlag between Paris where I live, and New York. So thank you very much M&D.

I got sucked in by the marketing hype and reviews for the M&D mw65 wireless headphones and after paying a premium price for what I thought was a premium product just after 3 years of light use the ear cups are falling apart. Literally coming apart at the seams. I contacted M&D as this looks to be faulty manufacturing to me. They were only interested in selling me replacements despite me asking about an appeals process, I had no choice in the end other than to buy replacements. I’ve contacted the CEO and owner of the business, Jonathan L, no response as yet. I have a pair of AKG headphones that are 10 years old and as good as the day I purchased them. I know where I’ll be spending my money in future, not with M&D that’s for sure.

This is my second purchase from Master & Dynamic. As with the first I am beyond satisfied. I ordered the MW08 and my expectations were meet and then some. Incredible auditory experience, beautiful design and excellent customer service. Looking forward to my next purchase!

Vollstens zufrieden mit den MW60 in Brown!!!

Best customer support I've ever received. Fast, courteous, and beyond what we could have expected. They really went out of their way to make us feel we were taken care of. Thanks for the help with my headphones!