Marmot Tracking Order Status

Sent in a parka for a warranty repair of a bad zipper in November; it is now March and we cannot get any information about when we will get our item back. We received an email saying it was next in line two months ago but it seems to have disappeared. We have not received any response to requests to get the parka back even if it's not fixed. I will no longer pay for Marmot products if a warranty means they steal your belongings. UPDATE: After 10-15 attempts to email and call the warranty center itself were unsuccessful, we emailed the regular (non-warranty) customer service line with threats to take legal action if they failed to return or replace the (very expensive) coat. It took some time to hear back, but we were finally offered a replacement. Upgraded my review from 1 to 2 stars, but will not be shopping with Marmot again.

Ordered a $650 Marmot down parka from their website. My ordered fell into a blackhole. I called customer service after waiting for 5 days to get an update, they said “processing”, what ever that means, told me I would get an update follow day, haven’t heard a thing, Stay away from their website. If I don’t hear or get an update in a few days, I cancel and my Marmot order and order a down coat from Patagonia, which I should have done in the first place. At this pace it will be spring 2023 before I get a coat from Marmot.

Love their GORE-TEX jackets!

My limelight 2 tent fly leaked so everything inside got soaking wet. It has life-time warranty. Here is response form Marmot: Hello, I am sorry to hear about such issue and the wait, however at this point we do not provide or sell or replace rainflies. We are out of stock. I do apologize for the inconvenience this may cause. UPD. It was totally crazy but I got a replacement. I'm afraid to go camping with it now as I don't trust the quality anymore :(

The marmot coats are amazing quality, I DO NOT AGREE WITH WHAT THEY STAND FOR but their coats are good quality.