Marcus Theatres Tracking Order Status

We were told to go to theatre 9 but the movie was not in theatre 9 even though it was printed on the ticket. Had to go find an employee and he said it was in 10, so we went in, and the movie was not on. Went out again and they said they would try to get it going. Then when it came on, it was a narrated version over the speakers. Went out again and they had no idea what I was talking about. Finally, they came back in after about 10 minutes and apologized and gave us free tickets to come back. We suffered through the movie since we live 50 miles away. About 3/4ths of the way into the movie, they brought in food 3 times during about a 5minute period of the movie even though we and the other couple had not ordered anything. To top it off, I went to their website to tell them about the experience and could not get on due to the fact that our sales slip had no code to enter. Needless to say, if we did not have the free tickets we would NEVER go back.

You have to go through about 15 steps to order food on your phone. They no longer come to your seat to take the order. You then pay way more then other theaters charge for the same products. If they offered the same service they did pre Covid I could see it but not at this lack of service. My question is WHY? The idea is to NOT inconvenience your customers. They have forgotten that. Take your money to Cinemark it’s a much better value!

I had a great time with my older sister watching "Sailor Moon S" with English subtitles in Elk River, MN! The theatres were clean, the picture was nice and the sound wasn't too loud, which is surprising since even my older sister has autism which can lead to sensory overloads, but none happened! She walked out of the theater feeling great and a little emotional, we both did. The bathrooms seemed clean, too!