Marc Nolan Tracking Order Status

DON'T BE FOOLED, TOTAL TRASH! Item had a great look and style which is why I purchased. The old saying you get what you pay for.... this is the cheapest shoe i have ever purchased, should have known by the price at mid 100's. They squeaked from day 1, customer service suggested "wearing them until the noise wore out," which proved to me they know nothing about apparel. Have replaced the shank in both shoes after wearing around 6 times. Now finish is wearing off.

The boots I received from MarcNolan.com were brown when the item listing and the order both clearly list the color as "Steel Gray". As this item is listed as Final Sale, Marc Nolan refused to allow me to return the item without charging a 25% "Restocking" (e.g. Extortion) Fee. Given that I didn't receive the product that I ordered, of course I am entitled to a full refund. But Marc Nolan refused to even acknowledge the color discrepancy, much less make any effort to make things right. Every time I asked them what color was listed on the product description online and the order, they refused to answer...instead just repeating "you received what you ordered" (even though the indisputable facts clearly proved that to be untrue). They also refused to post my negative review clearly indicating that their marcnolan.com review ratings lack integrity and are artificially inflated. I am disputing the transaction through my credit card company and will never do business with Marc Nolan again. I don't do business with companies that lack integrity, are unwilling to stand behind their products and attempt to unethically exploit their own mistakes to extract profit from their customers. And I would strongly advise you to not do business with Marc Nolan as well.

If I could give a quarter star, I would. The company does not stand behind it's products. Bought a pair of shoes that were never delivered, and although I called and sent multiple e-mails they refuse to acknowledge the mistake. They charged me $5 for delivery insurance for the item and still cannot get them to refund me. Second item I ordered in my size, but the item is at least 2 sizes bigger than the size on the item, so they look like clown shoes when I put them on. They said if I'm willing to pay them $25 to restock, I can get another size, but what size would I even order?!? Although they said I had 30 days to return or exchange, now they say no returns or exchanges. Save your money! Although the items look cute in picks, you can trust the sizing or the company!

Bought a pair of boots from them. After 3 times wearing them, the dye on the boot is coming off. Because it was a final sale item, they refused to work with me. They offered me $25 back, but this was an obvious defect. Their warranty covers it, but they are standing their ground since it was a final sale item. Won't be doing business with them again.