MARC JACOBS Tracking Order Status

Purchased a small toe Jaguar style. Listed price on the website stated $295. It has stitching for the lettering on the front panel. I received it and the stitching is doubled on the A for Mark, and the B for Jacobs. My supposed original tow looks like I purchased a knockoff. Reached out to your customer service department and was told that they can exchange my tote. I asked him if there was a guarantee that the stitching would be proper if I chose to swap it out for another one. There is no guarantee. Please also keep in mind this was a Christmas gift for my daughter and I received it a week before Christmas. I was not willing to take a chance of swapping out the tote and not having her be able to open this gift that she wanted so much on Christmas Day. I asked for the company to compensate for this defect and they did absolutely NOTHING. I TRULY DISGUSTED WITH THEIR CUSTOMER SERVICE. I will never purchase from them ever again. I'll stick with buying knockoffs and replicas. For $295 I could have purchased three knockoffs in all different colors. What a shame. Definitely not a good look for a company that's supposed to be reputable.

Très satisfaite de mon achat chez Marc Jacobs. Le sac snapshot est de très bonne qualité et magnifique cuir.

Ho letto tantissime recensioni negative e non sono per nulla d’accordo. Credo sia necessario controllare che il sito sia quello ufficiale prima di ordinare, non avrete problemi. Il pacco è arrivato in perfette condizioni, ovviamente dovete tenere conto delle regole di importazione dell’Italia. Il sito è americano, leggete cosa comporta importare da lì e potrete stare tranquilli.

For it to be “luxury” and a name brand, to not have expedited shipping is insane. Spending $300/$400 on items & cant express ship/overnight or even pick up in stores is crazy. That has to be fixed.

I was afraid of being hit by import fee etc once I recognised they ship from the US, but everything went well, the delivery has been smooth and the customer service replies on line. I have purchased a bag which is great as every Marc Jacobs leather bag. Absolutely sturdy leather which last over the years and it has no issues with the rain.